Problem Statement
Designing a user experience (UX) solution for a multi-cloud and Network as a Service (NaaS) platform, focusing on streamlining the vendor enrollment process, enhancing monitoring capabilities, and optimizing the provisioning of the entire user journey. This encompasses aspects such as regional edge and cloud edge considerations, along with the seamless provisioning of load balancers, firewalls, network sites, security measures, policies, live alerts, dashboards, and topology diagrams. The challenge lies in creating an intuitive interface that seamlessly integrates with diverse cloud environments, ensuring efficient vendor onboarding, real-time monitoring, and smooth user journey provisioning within this complex technological landscape.
Problem Statement
Designing a user experience (UX) solution for a multi-cloud and Network as a Service (NaaS) platform, focusing on streamlining the vendor enrollment process, enhancing monitoring capabilities, and optimizing the provisioning of the entire user journey. This encompasses aspects such as regional edge and cloud edge considerations, along with the seamless provisioning of load balancers, firewalls, network sites, security measures, policies, live alerts, dashboards, and topology diagrams. The challenge lies in creating an intuitive interface that seamlessly integrates with diverse cloud environments, ensuring efficient vendor onboarding, real-time monitoring, and smooth user journey provisioning within this complex technological landscape.
Key Challenges
Diverse User Base, Integration Complexity
Real-time Monitoring, Provisioning Complexity Data Visualization, Scalability Security Concerns, Feedback Mechanism
Key Challenges
Diverse User Base, Integration Complexity
Real-time Monitoring, Provisioning Complexity Data Visualization, Scalability Security Concerns, Feedback Mechanism
Secondary Research
We conducted landscape analysis to uncover common Network Analyst and CIO/CTO tasks, goals, needs, and pain points. Here are some of the resources we relied on, along with internal business conversations, to understand and hone in on the proto-persona.
Chief “Innovation” Officers identify disruptive technologies for pilot projects. Investing 5% to 10% of the overall budget, this CIO persona must drive innovation on a shoestring. Typically from business backgrounds, these leaders move fast, fail fast, and move on. They tend to focus on the business side and external activities.
Responsibilities encompass collaborating with CIOs to identify and roadmap new business models, leading strategic units like enterprise architecture and innovation management, and overseeing decision-making for innovation-driven technology investments. Additionally, liaising with business functions to transform customer and market requirements into digital products and services.
Secondary Research
We conducted landscape analysis to uncover common Network Analyst and CIO/CTO tasks, goals, needs, and pain points. Here are some of the resources we relied on, along with internal business conversations, to understand and hone in on the proto-persona.
Chief “Innovation” Officers identify disruptive technologies for pilot projects. Investing 5% to 10% of the overall budget, this CIO persona must drive innovation on a shoestring. Typically from business backgrounds, these leaders move fast, fail fast, and move on. They tend to focus on the business side and external activities.
Responsibilities encompass collaborating with CIOs to identify and roadmap new business models, leading strategic units like enterprise architecture and innovation management, and overseeing decision-making for innovation-driven technology investments. Additionally, liaising with business functions to transform customer and market requirements into digital products and services.
